Customers want experiences and entertainment regardless of industry, and if you don’t react to this, someone else will
Viewing entries tagged
Next generation management
You will find (un-)conscious incompetent people amongst your colleagues and this is where you should apply the thoughts presented here
World’s gone crazy, it seems. But we’re living here and we have to find a way of making peace with the speed of the World around us
I use checklists, and I use them proactively!
Years ago, I took part in a crisis management program aiming to enable us understand the un-understandable (i.e. why anyone in this world would ever kill deliberately)
The learnings - I find - are very useful to understand how to lead people, too
If you want to win in business, be it customer acquisition, management of employees or procurement negotiations, all parties has to register a 'win' - at least for relationships with repeat interactions (as opposed to one-off deals)
I'm contacted daily by people who's searching for jobs - the oil price has taken it's toll and there's more people job hunting than I've experienced in the Middle East before
Most of them have one thing in common - they want to work everywhere with anything - but is that cool?
Companies are fighting daily to keep competitive, to keep cost-effective and to keep customer and employee satisfaction as high as possible – and when a certain satisfactory position has been achieved, they relax a little
Unfortunately, this is no longer possible – there is no ‘when this is over…’ anymore
Get your priorities in order
It's only possible to reduce stress and the feeling of 'too much' if you accept that there are some areas that you are okay not paying attention to - but you need to select what you want to see & read and what you don't want to see & read
Every time I go to a conference, read a blog, a publication or a white paper, I experience the same; lot's of great ideas, points, takeaways and 'trueisms' (things that you just know are true)
And every time I get a little annoyed
I hear and read from so many 'experts' how to do the right way in social media, in customer loyalty, to avoid business disruption, to prepare for the next 'big' etc. etc. and I just feel it's to easy for them to say
Only very few problems goes away by ignoring them; most prevails and even tend to grow bigger by not addressing the issue
Why do we tend not to address the clear and present challenges in front of us?
What some managers fail to understand is - in my view - that you get what you measure - and this is the key to understanding why it makes no sense to measure when your employees are at work - because if they're measured to be at work from 8 to 5, they will be at work from 8 to 5, nothing else